You agree that Servers.Digital may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. Servers.Digital may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from Servers.Digital.
Duration Of Contract
The duration of your contract and services provided will depend on the duration you have paid for (monthly, quarterly, semi-annually or annually). If you order and pay for a 'monthly' service on the 15th of April 2017, your service will expire on the 14th of May 2017 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay this invoice will result in the service being suspended, all files will be achieved and may not be recoverable after this period. We reserve the right to terminate your contract/service at any time with Servers.Digital if you are found to have breached the Terms and Conditions.
Payments to Servers.Digital are performed via PayPal Gateway or the Stripe Gateway. Using the PayPal gateway ensures that we don't keep on file and payment credentials including but not to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides and will provide with a 10 minute to 12 hour wait time for your services. Payment via the Stripe gateway ensures that we don't keep on file and payment credentials including but not to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides and will provide with a 24 hour to 7 day wait time for your services.
Billing Disputes / Chargebacks
If a billing dispute / chargeback such as but not to PayPal dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.
Servers.Digital does not offer refunds directly back through the payment gateway used, we do however refund the following in store credit if the management staff deem it appropriate:
- Web Hosting
Our support team will endeavor to assist you as soon as possible, to the best of their ability and knowledge. All services unless specifically referenced are self managed. We are not required to install or assist in the installation of any services.
Servers.Digital reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff.
Servers.Digital will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.
Servers.Digital retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not to:
- CPU usage,
- RAM usage,
- Disk usage,
- Disk IO usage,
- Bandwidth usage,
Note: Excessive usage is deemed by Servers.Digital technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type.
Upgrades / Downgrades
Downgrading services is not possible, upgrading services is possible on the Servers.Digital customer control panel or by contacting Servers.Digtal staff directly.
Unlicensed Windows Server Operating System Option
On some of Servers.Digital's Dedicated services, there is a Unlicensed version of the Windows Server operating systems available which does not change your customer account the standard monthly fee of £22.00 for a genuine Windows Server activated license, however, the Unlicensed version that comes with a one time set up fee of £5.00 is purely for the installation of the Windows Server operating system itself using a KMS key provided by Microsoft, this key will show as activated in the control panel however it is down to you as the customer to provide a genuine license key if you wish to use one. Servers.Digital is not responsable for the use of a non-genuine license if questioned later by Microsoft.
We can refuse service for any false information provided on your customer account. You can install any software, use any software and conduct any activities you wish on your system, as long as the software is legal in the location your service is deployed in and agrees to our terms of service agreement. Servers.Digital will provide your details to the authorities if illegal actions are being carried out on your service.